1. DELIVERY & PICK UPS
Delivery times quoted by Muntaja Furniture are approximate only.
We agree to deliver goods to you on the understanding reasonable access is available. If reasonable access is unavailable or you are not at home at the agreed delivery time you will be charged for any subsequent delivery.
On delivery, inspect your goods carefully. Any damage detected should be immediately reported to the carrier and us and noted on the delivery copy. Once you have inspected your goods and have signed their acceptance on the delivery copy noting any damage, you agree that the delivery copy is then evidence of the condition of the good as at the time of delivery.
Please organise adequate protection for your floors and internal surfaces prior to delivery as Muntaja Furniture are not responsible for damage to your floors or internal surfaces caused in any way by the delivery of your goods. delivery personnel must wear appropriate footwear at all times so take measures to ensure your floors and internal surfaces are protected.
On pickups from our stores or warehouses, inspect your goods carefully. Any damage detected should be immediately reported to us and noted on the pick up copy. Once you have inspected your goods and have signed their acceptance on the pick up copy, noting any damage, you agree that the pick up copy is then evidence of the condition of the goods at the time of pick up. Muntaja Furniture are not responsible for any damage that may subsequently occur as a result of you loading the goods into transport.
For initial deposits and repayments: we accept cash, Cheques, Bank Transfers.
For final payment: we accept prior or on delivery/pickup. Payment on delivery will be accepted by Cash, Cheques or Bank Transfers. We will not accept PDC Cheques or money orders on final payment.
3. DEPOSITS, CANCELLATION POLICY & REFUNDS
All Orders need 50% Deposit, 25% on progressive work, Rest upon Deliver /Pickup.
Any Cancellation of Order without prior notice, will be charged 10% of total invoice value.
This fee will be deducted from the refund of any money you have already paid.
If for any reason we are unable to supply the goods any monies paid will be refunded to you.
4. REFUND POLICY
i. Our goods come with guarantees. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. on minor touch-ups or object which can be rectified will not be Refund.
ii. Please choose carefully however as we do not refund simply for change of mind or circumstances.
Muntaja Furniture provide the following supplier warranties against defects:
a. Timber: 1 year structural.
b. Lounge: 5 year structural on frames, and 1 year on stitching/covering.
There is no guarantee on fabric,( colour faded,difference or shrink of it).
All other goods sold by Muntaja Furniture are covered by manufacturers’ warranties (if applicable).
Muntaja Furniture supplier warranties do not cover, and liable for, any fading or other change in colouration (“exposure”), any damage caused by general day to day wear and tear (“general usage”) or if the goods are used in a manner outside of their prescribed or ordinary use. All other warranties and liability of Muntaja Furniture for any loss or damage, direct or consequential, is expressly exclude.
To claim under a Muntaja Furniture supplier warranty you should call our head office 06-5387826 or 056-4666118.you are responsible for all costs associated with the claim including all freight-age and transport costs. You must provide sufficient evidence of proof of purchase to be entitled to claim.
Complaints and Remarks
If you have a complaint or a particular remark to make please do not hesitate to contact us immediately by telephone or email, the details of which are contained under the “Contact Us” page.
Any complaint will be dealt with fairly, effectively and confidentially. Your statutory rights as a consumer are unaffected.